FAQ

What are your hours?

Monday – Thursday: 10am – 8pm / Friday: 10am – 9pm / Saturday: 10am – 9pm / Sunday: Closed (Possible Private Parties upon request)

What are your prices?  

Monday – Thursday we charge $9 per person.  Friday and Saturday we charge $12 per person.  Each pass receives UNLIMITED JUMPING ALL DAY.

Non-Jumping adults are free of charge if accompanied with a paid child admission.

Jumpers under the age of 2 are also free of charge.

Do you offer group discounts?  

Yes, if you bring in 3 jumpers ages 3 and older we offer $1 off admission.  If you bring in 5 or more jumpers ages 3 and older we offer $2 off addition.

Do you offer group discounts to preschool, daycares, etc.?  

Yes, we offer a discounted rate of $5 per jumper.

Do I have to sign a waiver even if I’m not planning to jump?  

Yes, everyone entering the HighJump Bounce House Facility, must sign a waiver for liability purposes – even if you do not intend on jumping.

The waiver is good for an entire calendar year.

You can print a hard copy of the waiver at:

Are socks optional?

No, Socks are required.

If you forget socks, you may purchase them at our facility.

 

Can I purchase food / drinks at your facility?

Yes, we have a number of snacks to choose as well as cheese and pepperoni pizzas.  We also have Pepsi products on tap.

Our pizzas are fresh and have a self rising crust.  They are 16″ and can serve 16-18 small slices of pizza.  We charge $15 per Large Pizza.

Our pitchers of soda are $6 each.

Do you charge sales tax?  

Yes, we charge 6.85% on the total (before discounts).

Do you have free wifi?

Yes, just ask the front desk and they will give you the password.

Can I drop my kids off and leave?

No, you are responsible for your own children.  This is not a daycare facility and we will not be watching your children.  

How often do you have your facility and bounce houses cleaned?

We have a professional cleaning staff that does a deep clean of the entire facility on a weekly basis.

Do you offer a military discount?

Yes, we offer a 10% military discount.  A military ID must be shown for discount to be given.

Where can I find pricing for your party packages?

You can now find them on our website under the Party Pricing tab.

What is the easiest way to book a party?  

The easiest way to book a party to go directly to our website:  http://www.highjumput.com/services/party-planning/  Then choose the “Book Now” tab.

You can also call the front desk:  (801) 260-0000.  Please ask to speak to Chris.

If you’ve already booked your party and have questions, please contact Tiffany (801) 631-0614.

Do I need to leave a deposit?  

Yes, a $50 security deposit is required when you schedule your party room.  It secures your room, day and time of your party. It is then deducted from your balance on the day of your party.

If you need to cancel your party, we require a 72 hour notice for a full refund of the $50 deposit.

What type of food is provided with your party packages?  

A Gourmet, Self Rising Crust 16″ Cheese or Pepperoni Pizza, Pitchers of Soda, Cake/Cupcakes and Ice Cream Cups.  **Amounts vary depending on party package**

Can I bring in my own food with the party packages?  

Yes.  We offer a 10% discount if you bring in all of your own food.

If you only bring in a portion of your own food (the cake for example and still want the pizza and sodas) we’d still give you a 5% discount.

If I want to celebrate my child’s birthday at HighJump but didn’t want to purchase a party package, do you have options for this?  

Yes, you can use one of our party rooms for $100 per hour / $50 per 1/2 hour.

You will be responsible for providing your own decorations, food, and paper products.

You may also receive a discounted rate per jumper.  $8 per jumper- Monday – Thursday.  $10 per jumper – Friday and Saturday.

If I wanted to have a party that included two individual children, could you accommodate that?

Yes, we try to customize each party package as much as possible and make each birthday person involved feel as special as possible.  They will each receive a free pair of birthday socks of their choice, individual birthday signs on their own table. 🙂 We can even figure something out as far as the cake or cupcakes are concerned as well.

What if not all of the jumpers attend or if I end of having more jumpers, will I be still be charged for those that do not attend?

No, we will deduct $8 per jumper if less attend.  We will charge $8 per jumper if more attend.

How long do I get the party room for?

You get the party room for one hour, but you have unlimited jumping all day long.

If you need additional time and there is availability you are welcome to stay at a rate of $100 per hour and $50 per 1/2 hour.

 

How early can my party guests arrive before our scheduled party?

 We recommend telling your guests to come about an hour earlier than your party starts.

Where can we put gifts if our party room is unavailable when we arrive?  

You can talk to the front desk and they can store them in a secure location within our facility.

With the party packages, what paper products do you provide?

We provide all of the cups, plates, utensils, napkins, etc. based on the number of jumpers in your party package.

**Please note, that if you bring in your own food and are give a food discount, you will be responsible for all of your own paper products.

You can also purchase our paper products at a rate of $10 for up to 30 jumpers.

Can I bring a piñata?

Yes, you are welcome to bring it in.  However, you are responsible for cleaning up afterwards.  ** Please note: a $25 cleaning fee will be added if it is not taken care of at the end of your party.

With the party packages, what decorations do you provide?  

We provide the tablecloths, framed birthday signs in easels for the table and outside the party room door, and foil centerpieces on each side of the framed birthday signs on the table.

These decorations are the property of HighJump and taking them is strictly prohibited.

If you would like to keep your birthday sign, please ask a staff member and they will be happy to get it for you.

Do you provide balloons?

No, we do not provide balloons due to liability reasons (choking hazard).  However, if you wanted to bring them in for your own party, you are welcome to.  You will just need to take them home after your party is over.

Can I bring in any alcoholic beverages?

No, alcohol is prohibited at our facility. **If you bring it into our facility, we will kindly ask you to leave and you will not be given a refund or your deposit back.**

Are there certain things that are not allowed in the party rooms?

Silly String, paint, confetti, glitter etc. and alcoholic beverages.  **a $25 fee will be charged**

When do I need to pay the balance of my party?

You are responsible to pay your balance before you leave.  If in the event, your balance is not paid before you leave, we will charge the credit card on file and send you the receipt.